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The Office of Adult Education

Two Penn Center
1500 John F. Kennedy Blvd., Suite 1412
Philadelphia, PA 19102

Phone number: (215) 686-5250
Email Address:


Managing Conflict & Bias in the Classroom @ Office of Adult Education
Oct 12 @ 2:00 pm – 4:00 pm

Conflicts in the classroom happen.  Sometimes it is the result of hidden biases while other times it is about misunderstandings in how we are looking at an issue.

In this interactive session, you will learn:

  • The fundamentals of conflict and resolution.
  • Strategies to prevent and appropriately respond to conflicts in the classroom.
  • Understand how culture and bias impact social interactions and conflict.
  • Develop critical thinking skills and behavioral techniques to respond to conflict and bias when it occurs.

Register Now Online

Presented by:

Randy Duque
Deputy Director, Philadelphia Commission on Human Relations

Randy Duque is the Deputy Director for the Philadelphia Commission on Human Relations where he oversees the Community Relations Division. Duque has mediated hundreds of cases; conducts trainings in a multitude of conflict subject matters; and was also an adjunct professor at Temple University.  As Deputy his responsibilities cover many areas including civil rights and race relations; immigrant/refugee issues; and conflict intervention. His experience in conflict theory and practice also includes holding a master’s degree in conflict studies; being an instructor of Kung Fu; and having served ten years as an infantryman with the Pennsylvania Army National Guard.

About the Office of Adult Education’s Professional Development Offerings
The Office of Adult Education (OAE) offers multiple professional development opportunities to strengthen the delivery of quality adult education services in Philadelphia. These offerings are free and geared towards adult education coordinators, administrators, teachers, tutors and mentors.

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